Jobs

Operations Manager

Phoenix Chorale is looking for an organized, proactive and collaborative person with previous experience of concert management and arts administration to take care of all operational aspects of the organization, including the logistical planning and management of concerts and artists, and to provide practical support to our office, as well as to our marketing and fundraising efforts.  

Artistic duties: this role’s scope includes all concert production preparation and on-site coordination for rehearsals and performances, instrument hire, tuning, musician roster contracting, payment and logistical communication.

Administrative duties: taking care of insurance, memberships, licenses, office management, cloud storage and archiving, meeting space booking, software subscriptions, printing and postage.

Package

  • Reports to: Executive Director with dotted line to Artistic Director
  • Employment Type: Full-time, occasional evenings & weekend hours with make-up time
  • Location: Phoenix, Arizona
  • Workspace: Hybrid with 2 days in-office in Downtown Phoenix.
  • Remuneration: $50-55K annual salary D.O.E.
  • Benefits: Health, Vision & Dental insurance, Employee Assistance Program
  • PTO: Generous Flex Allowance + office closure days

About This Role

The Operations Manager role is brand new for Phoenix Chorale. With its creation, our full-time staff team increases to three, alongside the Executive Director and Patron Services & Communications Manager. We are supported by an external bookkeeper who processes payroll. The artistic duties of this role have been performed by a very experienced freelance Artistic Operations Manager for 14 years, who recently relocated to Tucson. The remainder of the role absorbs processes and duties hitherto performed by the Executive Director and Patron Services & Communications Manager, who will now increase their capacity for long-range financial planning, fundraising and donor stewardship.

 About the Chorale

Founded in 1958, the current mission of the Phoenix Chorale is to nurture and amplify the strength and resonance of Arizona’s choral artistry.

Phoenix Chorale has been a fully professional choir since 1994, with a multiple Grammy-award track record.  Typically performing with 24 singers per concert, and as of this season, now encompassing projects with small ensembles to the mix. Our roster of paid singers is based locally in Phoenix, so we’re a true showcase of Arizona talent. Historically we have produced 4 series per Season with 2-4 concerts each in the Phoenix Metro Area between October and May, and we participate in occasional additional events and performances as guest artists. Our goal is also to record at least one album per year when funding allows, which involves a similar level of coordination as a concert series.  While Phoenix Chorale does not currently tour, we do travel to Tucson occasionally, and this role would be integral to exploring the feasibility and logistics for any expansion of local touring or ad hoc out-of-state touring e.g. to national choral conferences.  Local outreach opportunities have been coordinated by our Assistant Conductor.

Skills, Qualities & Experience

  • Minimum of 3 years of concert/event production experience.
  • Strong time and information management and the ability to manage upwards.
  • Able to own a process while taking cues from leadership on desired outcome and vision.
  • Comfort with a matrix reporting structure to both artistic and administrative leads.
  • Familiarity and comfort with:
    • Production and stage management – familiarity with set-up of choral and/or orchestral concerts, e.g. shells, risers, mics, stands, some knowledge of working with technicians at venue tech desks for e.g. lighting, amplification, running visuals.
    • Artist contracting, roster management and communications – singers, orchestral players, collaborative pianists.
    • Comfort hiring and managing a production assistant as needed for more complex events.
    • Microsoft Office, G-Suite, Slack.
    • Researching & learning new software platforms quickly as needed.
    • Shared cloud-based filing systems.
    • Some experience or familiarity with Quickbooks Online would be a plus.
    • Experience working for a non-profit/arts organization, paid or volunteer.
    • Ideally you would have access a vehicle with capacity to carry stacked wooden choir boxes, podium and music stands when needed for concerts, and the ability to lift a minimum of 15lbs.

To apply: Please send your CV and cover letter by Sept 19 2025 to: search@phoenixchorale.org

Detailed Job Description:

2025 Operations Manager Job Description

 

 

Patron Services & Arts Administration Intern

The Patron Services & Arts Administration Intern will gain hands-on experience in patron services, ticketing, and fundraising support during Phoenix Chorale’s busiest concert season. This role offers training in customer service, box office operations, and donor stewardship while building practical skills in marketing and data management.

Deadline to apply: October 6, 2025 by 5:00PM MST.
Internship period: October 21, 2025 – January 30, 2026 or 250 hours equivalent
To Apply: Complete the Google Form and email your resume to grace@phoenixchorale.org. By submitting, you confirm that you have read and understood the internship description and eligibility requirements.
Remuneration: $17/hour
Preferred In-Office Hours: Tuesdays / Thursdays 9-5PM with additional weekend and evening support during concerts (November 8 & 9, December 19-22, January 24&25)

Eligibility Requirements:

  • Must be at least 18 years old.
  • Must be legally authorized to work in the United States.
  • Must be within commuting distance of our downtown Phoenix office.
  • Must be actively enrolled in an undergraduate program for Fall 2025 or have graduated within the past two years.
  • No specific course of study or minimum number of classes is required; online or in-person programs are welcome.

Questions? If you have any questions about your eligibility or this position, reach out to Phoenix Chorale by calling 602-253-2224 or emailing grace@phoenixchorale.org.

What’s next? Once the application period closes, the Phoenix Chorale staff will review applications and respond to all inquiries. Expect a response by October 10.

Job Description

What you’ll do
You will work with the Patron Services & Communications Manager, one of the three full time office-based staff of the Chorale.
The Intern will be a key collaborative team member for:

  1. Box Office duties: manage demand during heavy ticketing periods. Under the supervision of the Patron Services Manager, respond in a timely manner to all box office queries.
  2. Marketing – timeline planning, content-making, and distribution of messaging for upcoming concert series (November, December, January).
  3. Development – Distribution AND stewardship (thanking, responding, data entry) for End of Year fundraising Campaign in Nov/Dec.

These are the hand-on, doors open, creative months; content production, watching performance and adapting as we get closer to shows/campaign end.  Showing patience and a problem-solving posture with the public at front-of-house.

Time allowing, you may also pursue specific research projects we can’t conduct regularly but would love to.  We are open to any applicant’s ideas for work in passion areas that might provide a valuable new set of cultural insight or data for audience/donor development Phoenix Chorale.

Specific responsibilities

  • The responsibilities are to support the functional areas listed above.
  • The most technical thing you will asked to do will be to become highly familiar with our integrated Ticketing/Fundraising/CRM (customer data) platform. It’s the core tool we use to run our box office, to trouble-shoot patron issues, to generate lists based on specific criteria for analysis, and for reporting on sales and fundraising.  Nearly all of our office tasks rely on it.
  • You will be having direct contact with the public by phone and in-person. We do not recommend this position to someone who is not comfortable with this type of interaction.

Desired qualifications
We are open to talented applicants of any background who have an interest and curiosity in choral music, performing arts, marketing, creative services and live events.

Attitude: 
We are looking for someone who understands that the day-to-day detail work is key to learning how non-profits truly operate, and that taking good care of a $10 donation might one day turn into a $100k bequest. On the flipside, we would like someone confident in their interpersonal abilities, who won’t feel they are too ‘junior’ to make a call back to a Board Member, offer a creative solution to a problem, or speak up in a brainstorm, and make a lasting difference!

Skills:
The strongest candidates will be self-starters who can work independently, stay organized, and follow through on both short-term and long-term projects.

  • Organized and reliable– can keep track of, and (re)prioritize tasks. Flags the need for help or clarification before problems/delays arise
  • Focused and detail-oriented– gathers and enters information accurately; doesn’t sacrifice accuracy for speed.
  • Self-motivated and proactive– able to push projects forward without needing constant direction; comfortable managing time across short-term tasks and long-term projects.
  • Strong communicator– clear in both written communication and interpersonal interactions with patrons, donors, and colleagues.
  • Creative contributor– brings ideas to brainstorming sessions, helps translate messaging into social media content, and supports audience engagement online

This position is ideal to get direct experience of various areas of arts administration. You’ll experience what it really takes to support the art. During each of our 3 concert weeks during the internship, staff drop in to rehearsals to capture social media content and are on-site for every concert working front-of-house.

Detailed Job Description:

2526 Intern Full Description