The Grammy-winning Phoenix Chorale, seeks an individual who is personable, organized, creative and detail-oriented for the position of Patron Services & Communications Manager, one of two full-time staff who are supported by external contractors and volunteers.

This person must be a self-starter, responsible for managing and creating the public-facing communications and daily interactions for, and on behalf of, the Chorale.

The main responsibilities of this position include:

  • setting up, running and tracking the box office
  • assisting patrons on the phone, by email and in-person
  • coordinating the production and design of the season’s marketing activities, concert programs and formal fundraising campaigns and tracking results
  • creating a regular flow of social media and newsletter communications
  • ensuring timely and appropriate donor acknowledgements from well-maintained donor records
  • steering the front-of-house volunteer program

This is a full-time position, with a hybrid weekly schedule currently requiring min. 3 days in our Phoenix, AZ office, which also requires, during the concert season, some nights and weekends.

Salary range:  $42,000 to $50,000 DOE.

Benefits include:  Health, Vision & Dental Insurance, Employee Assistance Program.  Generous flex PTO allowance + office closure days.

The ideal candidate should have:

+ A minimum of a Bachelor’s Degree or equivalent

+ Minimum of three (3) years in non-profit or professional marketing or fundraising organization or equivalent experience

+Familiarity and comfort with:  email marketing platforms (Constant Contact, Mailchimp, etc.); donor management and ticketing platforms, or a combined box office/donation/CRM platform; Microsoft Office (Excel and Word); Google Workspace; website publishing tools; current social media content format & posting techniques; shared cloud-based filing systems; learning new software

+Strong time management skills and ability to work independently to manage and meet deadlines

+Fluent and compelling written and verbal communication skills

+Prior non-profit arts experience as paid staff or volunteer a plus

+Video editing / photography/ graphic design a plus

+Prior experience as an intern or supervising interns a plus

To apply, please send your resume and cover letter to Executive Director Nicole Belmont at

Work samples may be requested from you at a later point in the process

For a PDF describing the role in fuller detail, click the link below:

Patron Services & Comms Manager Full Responsibilities